Privacy Policy

1. Who We Are

Elora Wellness Private Limited operates the With Elora wellness ecosystem.

For the purposes of this Privacy Policy, “With Elora”, “Elora”, “we”, “our”, or “us” refers to Elora Wellness Private Limited.

2. Information We May Collect

Depending on the programme or service you use, With Elora may collect information relevant to your wellness journey. This may include:

Personal Information

• Name
• Age
• Gender, where relevant
• Contact information
• Other information voluntarily provided by you

Contact Information

• Phone number
• Email address
• Other communication details provided for programme coordination

Wellness Information

Where relevant to a programme, information may include:

• Wellness-related information
• Nutrition-related information
• Fitness-related information
• Lifestyle information
• Mental-wellness-related information
• Skin or hair-related information
• Medical information provided for relevant professional or wellness purposes
• Information provided through wellness assessments

The information collected will depend on the programme and the individual’s participation.

3. How We Collect Information

Information may be provided to us through:

• Website forms
• Programme registration
• Wellness assessments
• Online consultations
• Programme participation
• Communication with the With Elora team
• Feedback
• Other interactions with With Elora

4. Why We Use Personal Information

Information may be used for purposes connected with operating and providing the With Elora ecosystem, including:

• Registering clients for programmes
• Creating and coordinating personalized wellness journeys
• Understanding individual wellness requirements
• Coordinating relevant experts
• Conducting wellness assessments
• Providing programme-related communication
• Managing client participation
• Improving programmes and services
• Programme development
• Research and development
• Customer support
• Maintaining appropriate programme records
• Communicating relevant information about With Elora

5. Wellness and Health Information

Certain With Elora programmes may require wellness or health-related information to support personalization.

Where such information is collected, it should be relevant to the individual’s programme and the services being provided.

Access to such information should be limited to individuals or experts who require it for legitimate With Elora-related purposes.

With Elora expects professionals associated with its ecosystem to handle client information responsibly and confidentially within their respective professional responsibilities.

6. Expert Access to Information

With Elora operates through a multidisciplinary expert model.

Depending on the programme, relevant information may be made available to the experts involved in the individual’s wellness journey where such information is required for their role.

For example, relevant information may be shared with appropriate:

• Nutrition experts
• Fitness professionals
• Yoga and mobility professionals
• Psychology / mental wellness professionals
• Dermatology / skin experts
• Cosmetology professionals
• Medical professionals
• Other relevant specialists

The information made available should be relevant to the expert’s role and the individual’s programme.

7. Personalized Wellness Journey

With Elora may use information provided by a client to understand which areas of expertise are relevant to that individual’s wellness journey.

The objective is to create: Specialized expertise. One coordinated journey.

The client does not necessarily receive services from every expert category.

8. Elora Human Well-Being Score

With Elora may collect information through its wellness assessment tool, EHWS — Elora Human Well-Being Score.

EHWS may be used for:

• Wellness awareness
• Customer assessment
• Personalization
• Lead generation
• Marketing
• Sales conversations
• Programme development

EHWS is intended as a wellness assessment tool and should not be represented as a medical diagnostic instrument.

9. Marketing and Communication

With Elora may communicate with clients regarding their programmes and related services.

Where information is used for promotional or marketing communication, the applicable consent and communication preferences will be respected.

Clients may use the available mechanism to opt out of promotional communications where applicable.

Essential programme-related communication may continue where necessary to provide the service.

10. Client Testimonials and Content

With Elora may request clients to provide feedback, testimonials, photographs, videos, or other content relating to their experience.

Such content will be used for promotional, educational, or brand-related purposes only where the applicable permission or consent has been obtained.

11. Children and Grow With Elora

Grow with Elora (GWE) is a child-focused wellness and life-skills vertical.

Where information relating to a child is collected, the required information and consent process will be handled through the child’s parent or lawful guardian as applicable.

With Elora will seek only information relevant to providing and coordinating the applicable programme.

12. Data Sharing

With Elora may share relevant information with:

• Authorized experts involved in the client’s programme
• Individuals working within the With Elora team who require the information for legitimate programme purposes
• Service providers supporting the operation of With Elora
• Other parties where required for legitimate operational or legal purposes

Information will not be treated as a commercial product to be sold to unrelated parties.

13. Service Providers

With Elora may use third-party providers for operational purposes such as:

• Technology
• Hosting
• Communication
• Payment processing
• Digital services
• Programme administration
• Other operational requirements

Such providers may process information as necessary to provide their services to With Elora.

14. Data Security

With Elora will take reasonable measures to protect personal information against unauthorized access, misuse, loss, or inappropriate disclosure.

However, no digital system or method of transmission can be guaranteed to be completely secure.

15. Data Retention

With Elora may retain personal information for as long as reasonably required for:

• Providing services
• Managing wellness programmes
• Maintaining relevant records
• Programme development
• Research and development
• Resolving issues
• Meeting applicable legal requirements

Information that is no longer required will be handled appropriately in accordance with applicable requirements.

16. Access and Correction

Where applicable, individuals may request information concerning their personal information held by With Elora and may request correction of inaccurate or incomplete information.

Requests may be submitted through the contact details provided below.

17. Withdrawal of Consent

Where processing of information is based on consent, the individual may withdraw that consent through the applicable mechanism.

Withdrawal of consent may affect With Elora’s ability to provide services that depend upon the relevant information.

Withdrawal does not affect processing that was lawfully completed before withdrawal.

18. Confidentiality

With Elora expects its employees, experts, and relevant service providers to maintain appropriate confidentiality regarding information obtained through the With Elora ecosystem.

Personal and wellness information should not be used for unrelated personal purposes.

19. Data Breaches

Where With Elora becomes aware of a relevant unauthorized access, loss, or disclosure of personal information, appropriate steps will be taken in accordance with applicable requirements.

20. Third-Party Websites

The With Elora website may contain links or references to third-party websites or services.

This Privacy Policy does not govern the privacy practices of those third parties.

Users should review the privacy policies applicable to those external services.

21. Changes to This Privacy Policy

With Elora may update this Privacy Policy from time to time to reflect changes in its programmes, operations, or applicable requirements.

The latest version will be published on the With Elora website together with the updated effective date.

22. Privacy Contact